Frequently Asked Questions

  • Traditional jewelry often passes through multiple hands before it reaches a customer. Manufacturers, wholesalers, retailers, and luxury brands all add markups along the way.

    At K&N Jewels, we work directly with trusted jewelers and suppliers, eliminating unnecessary middlemen. This allows us to offer exceptional craftsmanship, high-quality diamonds, and fine jewelry at a more accessible price while maintaining the standards you expect from luxury jewelry.

    Simply put: you’re paying for the jewelry, not the brand markup.

  • We offer both natural and lab-grown diamonds.

    Every piece is custom-created to your preferences, allowing you to select the diamond type that best fits your style and budget.

    We are happy to educate you on the differences so you can make an informed decision.

  • Yes! Many of our center stones are accompanied by certifications from respected grading laboratories such as GIA or IGI, depending on the stone selected.

    Certification details will always be discussed before your purchase is finalized.

  • Absolutely!

    Custom jewelry is at the heart of what we do. Whether you’re creating an engagement ring, anniversary gift, tennis necklace, bracelet, earrings, or a completely unique design, we’ll work closely with you throughout the process.

    We can create pieces from:

    • Inspiration photos

    • Existing jewelry redesigns

    • CAD renderings

    • Your own custom ideas and sketches

    1. Share your inspiration photos or ideas.

    2. We discuss design details, stone options, metal choices, and budget.

    3. A CAD rendering is created for approval.

    4. Revisions are made if necessary.

    5. Production begins once approved.

    6. Your finished piece is delivered and ready to enjoy.

  • We offer:

    • 10K Gold

    • 14K Gold

    • 18K Gold

    • White Gold

    • Yellow Gold

    • Rose Gold

    Platinum (upon request)

  • Because every K&N Jewels piece is custom-made specifically for you, production typically takes 8–12 weeks depending on the complexity of the design, stone sourcing requirements, and current production schedule.

    Throughout the process, we will keep you informed with updates and provide an estimated completion timeline before production begins.

    For time-sensitive occasions such as engagements, anniversaries, birthdays, or special events, we recommend contacting us as early as possible to discuss availability and timing.

  • Yes.

    We want you to love your piece before it goes into production. Minor revisions can be made during the CAD approval stage. Once production begins, changes may no longer be possible.

  • We understand that fine jewelry is an investment. While we do not currently offer financing or payment plans, we are happy to work with you to find a design, diamond, or gemstone option that fits your style and budget. Our goal is to create a beautiful piece you’ll love without compromising on quality. We believe luxury should feel attainable, and we’re committed to helping you create a piece you’ll love.

  • All K&N Jewels pieces are custom-made and therefore final sale.

    We encourage clients to carefully review all design details before production begins. if there is a craftsmanship concern, please contact us and we’ll be happy to help.

  • Your jewelry is made to be worn and loved, and we want you to feel confident in your K&N piece long after you receive it.

    One-Year Repair Service

    K&N Jewels provides complimentary repair labor for one year from the date you receive your piece.

    If your jewelry needs attention during this period, please contact us first so we can evaluate the piece and determine the best next step.

    The First 90 Days

    If your piece requires a covered repair within the first 90 days, K&N Jewels will cover the repair labor, material needed to make the repair, and associated shipping costs.

    After 90 Days

    From day 91 through the end of the one-year warranty period, repair labor remains complimentary, however, if a repair requires replacement materials, including gold, diamonds, gemstones, clasps, chains, or other components, the cost of those materials is the responsibility of the client.

    If replacement materials are needed, the cost will be determined once the piece has been inspected. We’ll keep you updated throughout the process.

    What Is Not Covered

    Our warranty does not cover:

    • Lost or stolen jewelry

    • Lost diamonds or gemstones

    • Damage caused by accidents, misuse, or improper care

    • Normal wear and tear that requires replacement materials

    • Repairs, resizing, alterations, or other work performed by another jeweler

    • Changes or modifications to the original design

    Caring for Your Jewelry

    Fine jewelry is designed to last, but it is not indestructible. Prongs can loosen, chains can catch, and metals naturally experience wear over time. We recommend periodically checking pieces worn frequently to help catch potential issues early.